Voucher Request Deadline Appeals & Mitigating Circumstances

Students who were unable to request a voucher within the required timeframe due to documented Mitigating Circumstances may submit a Voucher Request Deadline Appeal.

Appeals:

• Apply only to missed voucher request deadlines prior to voucher issuance
• Do not apply to issued, expired, forfeited, or used vouchers
• Are separate from voucher eligibility requirements
• Students must still meet voucher eligibility requirements. Refer to Appeal Eligibility Requirements.

Appeal Submission Timeline

Appeals must be submitted within sixty (60) calendar days of the Voucher Request Deadline.

Appeals must include:

• A written explanation of the mitigating circumstance
• Supporting documentation, when available

Incomplete or late submissions will be denied.

Appeal Eligibility Requirements

Submission of an appeal does not guarantee approval.

Appeals are evaluated based solely on documented Mitigating Circumstances and their impact on the student’s ability to meet the voucher request deadline.

If an appeal is approved:

• The student will be granted a one-time extension of the voucher request deadline
• The student must still meet all applicable voucher eligibility requirements outlined in:
  • Exam Voucher Release Policy & Process
  • Certification Exam Retakes (Second Attempts)

Voucher eligibility will be verified through official Learning Management System (LMS) records, which serve as the final institutional record.

Definition of Mitigating Circumstances

Mitigating Circumstances are verified events outside the student’s control that caused a substantial and prolonged impact on the student’s ability to meet the voucher request deadline.

To qualify:

• Occurred during the 4-month eligibility period
• Materially impacted a significant portion of that period
• Exceed normal inconvenience or short-term disruption

Acceptable Circumstances and Documentation

1. Illness or Death in Immediate Family
   • Written explanation (required) describing impact and duration
   • Medical documentation (recommended, if available; no sensitive details required)
   • Death-related documentation may be requested
2. Employment Changes
   • Employer documentation or written explanation
   • Must demonstrate substantial impact on availability
3. Military Duty
   • Must reflect extended obligation impacting the deadline
   • Official orders required showing duration and impact
4. Unforeseen Circumstances
   • Examples include natural disasters, extended outages, or major disruptions.
     • Written explanation (required)
     • Supporting documentation where available
   • Additional Review Required:
     • Approval by Technical Instructor Manager and Academic Leadership
5. Legal Obligations
   • Jury duty or court obligations exceeding sixty (60) days
   • Official documentation required

Appeals Determination

Appeals are:

• Not guaranteed
• Reviewed on a case-by-case basis
• Approved only when documentation supports a qualifying mitigating circumstance

Approved appeals:

• Result in a one-time extension of the voucher request deadline
• Do not guarantee voucher release
• Do not establish precedent

All decisions are final.