Voucher Release Submission Guide

This guide walks you step by step through how to submit a Voucher Release Request in the ACI Learning Student Portal. 

Step 1: Log In and Open Your Course

• Log in to the ACI Learning Student Portal
• Open the User Menu in the upper left hand corner
• Select My Courses and Learning Plans
• Click on the course for the certification exam you want to take

Step 2: Review Voucher Release Submission Requirements

• Open the Certification Voucher Requests and Deadline Appeal folder
• Open Voucher Release Submission Instructions and review all requirements carefully
  • Important: You do not need to upload proof of attendance or end-of-course assessments. These are verified by your instructor

Step 3: Open the Voucher Release Submission Area

• In the Certification Voucher Requests and Deadline Appeal folder, locate the Voucher Release Requirements - 1st and 2nd Attempt document
  • Review all requirements
  • Open an additional browser tab (right click, duplicate) so you can show proof of completed requirements for the appropriate exam attempt (first or second)
• Locate the correct attempt assignment:
  • 1st Attempt Request
    • If this is your first attempt at the certification exam, use the 1st attempt request assignment
  • 2nd Attempt Request
    • If your first certification exam attempt was unsuccessful and you’re requesting a new voucher, be sure to use the 2nd attempt request assignment
• Click Go to submission area

Step 4: Complete Assignment Details

• Under the Assignment details section
  • fill in the Assignment name, include:
    • Certification Exam
    • Instructor’s Name
    • Exam Attempt #
      • example: A+ Core1, John Teacher, 1st attempt
  • fill in the Description, include:
    • I have met all voucher eligibility requirements.

Step 5: Prepare Your Proof of Completion

You must upload proof showing you meet all requirements. You may submit:

• Individual screenshots (Upload files)
• One screen recording (Record your screen)

If you Choose to Upload individual files

• Collect all screenshots and save to your device
• Select Upload files
• Navigate to the folder containing your collected files
• Select your files and click Open
• To add more files, select one or more files from your device or drag and drop them
• Proceed to Step 7

If You Choose a Screen Recording (Recommended)

• Click Record Your Screen
• Allow the browser to open ScreenPal
  • Download the ScreenPal Installer
• Adjust the recording frame
• Turn narration on or off
• Click Record and wait for the 3‑second countdown
• Show all Required Proof of Completion
  • Your recording must clearly show the following:
    • 1st Attempts
      • Skill Labs Completion
      • Exam Prep Score
    • 2nd Attempts
      • Skills Labs Completion
      • ITPro Videos
      • Exam Prep Score
      • Exam Score Report or Exam History Report
• Once, you have shown all requirements for completion, Pause the recording
• Review or edit if needed
• Click Upload
• Wait for the upload to finish completely
• Proceed to Step 7

Step 7: Submit Your Assignment

• Confirm your file (or multiple files) appear under Uploaded Files
• Remove and reupload if necessary
• Click Submit Assignment
  • Note: Once submitted, the assignment cannot be edited or resubmitted

Receive Results and Your Voucher

Submission results are reviewed within 24–48 business hours.
If approved, your voucher will be emailed within 24–48 business hours after approval.

Need Help?

If you need assistance at any time:

Use the Chat feature to contact Student Support or email [e-mail]