Once all requirements have been met in the order noted in the Voucher Release Policy article and the Mentor approves the voucher request, students will receive their voucher electronically via email within 48 hours and will be responsible for scheduling their exam.
ACI Learning is not responsible for scheduling or rescheduling certification exams. If you need to reschedule your exam, or if you encounter issues with the scheduling procedures, you will need to contact the appropriate certifying vendor for assistance.
Once an exam voucher is issued to a student, it is the student’s responsibility to use the voucher effectively and schedule their exam successfully. If any issues arise after receiving the exam voucher, the student should contact the certifying vendor directly for assistance.
Below is a breakdown of the scheduling resources and certifying vendor information for each of the certifications offered through ACI Learning. Please consult these resources as needed.
- PeopleCert (ITIL Certification)
- CompTIA (A+, Network+, and Security+ Certifications)
- EC-Council (CND and CEH Certifications)
- Cisco (CCNA Certifications)
- (ISC)2 (CISSP Certifications)
- PMI (CAPM and PMP Certifications)
Technical Requirements:
Below is a breakdown of the technical requirements that have been provided by the certifying vendors. Please review all technical requirements prior to scheduling your exam. These resources contain information on the technical requirements that must be met to successfully complete the certification exam upon scheduling. Failure to meet these requirements will result in not being able to attempt the certification exam.
Online testing: OnVUE Candidate Technical Requirements
Online testing: OnVUE Candidate Technical Requirements
Online testing: OnVUE Candidate Technical Requirements
Frequently Asked Questions
Q: How long will it take to receive my exam voucher after the Mentor approves my request?
A: Once your voucher request is approved by your Mentor and all requirements are met, you will receive your exam voucher electronically via email within 48 hours.
Q: Can I reschedule my certification exam through ACI Learning?
A: No, ACI Learning does not handle exam scheduling or rescheduling. If you need to reschedule your exam, you will need to contact the appropriate certifying vendor directly for assistance.
Q: What should I do if I encounter issues with my exam after receiving the voucher?
A: If you experience any issues after receiving your exam voucher, you should contact the certifying vendor directly for support. ACI Learning is not responsible for scheduling or technical issues with the certifying vendors.
Q: What are the technical requirements for taking my certification exam?
A: Each certifying vendor has specific technical requirements that must be met for online exams. Please review the technical requirements listed for your certification before scheduling your exam to ensure you meet the necessary conditions for successful completion.
Q: What do I do if I cannot meet the technical requirements for my exam?
A: If you cannot meet the technical requirements, you may need to arrange for a different testing environment or explore options for in-person testing through the certifying vendor. Please contact the certifying vendor for further guidance if needed.